''The requirements of ISO 9001:2000 can only be achieved when a company's most senior management, in association with the employees, work together using their collective abilities for the customers' and organisation's benefits. The Group Quality Management System, that underpins aquilaheywood, includes clearly defined processes that contribute to the achievement of a level of service and a quality of product which is acceptable to the customer and provides a framework for continual improvement.''

Clive Nightingale of Certification Europe, aquilaheywood 's external auditor

Total quality focus

heywood's focus on quality underpins all aspects of its business. We first achieved ISO 9001:2000 certification in 2005 and have maintained it ever since, undergoing a formal external quality audit every six months.

Quality awards

Policy Statement by the Executive Chairman and Chief Executive:

We are committed to ensuring that everyone at heywood follows our quality policy. This involves:

  • displaying a real commitment to quality, led by the directors of the company
  • understanding the needs of our customers and working to fulfil them
  • measuring and constantly working to improve customer satisfaction
  • working fairly with customers, suppliers, business partners and staff
  • developing our staff to make the best use of their abilities
  • setting and supporting quality objectives which will stretch and challenge our staff
  • providing the right resources and environment to do the work
  • continuously working to improve in everything we do