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The Administrator™ platform is a powerful back-office engine with integrated digital solutions that drives your whole policy administration operation from case management and servicing to product configuration, reporting and member communications.

Digital solutions allow you to engage with your members and allow employers to take control of their own data. Our APIs and interfaces allow you to connect your enterprise systems seamlessly for a comprehensive, best-of-breed solution.

Drive your complete life, pensions and investment administration

  • Efficiently handle all policy servicing and processing in one solution

  • Quickly configure your schemes and products through Administrator’s product workbench

  • Standardise work and automate processes, allowing your users to focus on the highest-value work with Administrator’s integrated workflow

  • Utilise the rules engine to implement bespoke logic into your workflow such as adding additional validation to screens and integrating other applications into workflow processes

  • Maximise self-service and improve member outcomes through engagement with a comprehensive member-facing digital solution

  • Allow employers to take control of employee data and contribution processing with an employer digital solution that guides employers through everything they need to do

  • Meet your regulatory commitments with solutions that stay up to date with regulatory change

  • Use data extracts to create meaningful enterprise reporting and dashboards for a complete picture

Administrator™ Capability

Case Management

  • Automatic allocation rules
  • User Inbox
  • SLAs and Financial Limits
  • Document Management integration


  • Product Workbench
  • Iterative Process Design Tools

Calculations engine

  • Parameterised benefit calculations
  • Excel integration

Member engagement

  • Digital self-service and communications layer

Business Servicing

  • Illustrations
  • New Business
  • Investments
  • Claims
  • Payments
  • Reporting & controls

Automation Tools

  • Powerful rules engine
  • Automated workflow processes
  • Event framework

Enterprise reporting and dashboards

  • Management Information
  • Regulatory reporting

APIs and interfaces

400 web services exposing core functionality

Standard interfaces for:

  • G/L extract
  • Fund trading
  • Unit price load
  • Agency payments
  • Valuation extracts

Industry standard interfaces:

  • RTI
  • BACS
  • Address and bank validation
  • Origo Options

Employer Portal

  • Manage employee data
  • Process contributions
  • Run scheme MI reports

Explore all Administrator™ product verticals