When your processes work well, they can significantly improve efficiency, productivity and member satisfaction. However, processes that do not work can be frustrating and cause delays, financial loss or even reputational damage. Even the best processes can become stale over time. Due to the complex nature of pension administration and a constant cycle of legislative changes, it can be very difficult to allocate time to check you are operating at your peak.
We can help you reinvent the way you work, allowing you to focus on providing a great experience for your customers and getting the most out of your resources. Using an Aquila Heywood Process Review, you will benefit from our software expertise and deep knowledge of pensions and industry best practice, as well as receiving an independent external perspective on your processes.
You will receive a full end-to-end Process Review consisting of the following stages: