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Meet the Team

Our Senior Leadership Team

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Chris Humphrey

Chairman

Chris has extensive experience growing and scaling technology businesses and currently sits on the Boards of Aveva Group plc, an industrial software provider; Vitec Group plc, a leading provider of hardware and software solutions to the content creation market; and Eckoh Plc, a customer engagement and contact solutions provider.

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Fraser Smart

CEO

Fraser has deep knowledge of the Pensions sector.  In addition to having been a partner at Hymans Robertson and President/Executive Managing Director of Buck Consultants LLC, Fraser was most recently CEO of BA Pensions, the organisation responsible for managing the UK defined benefit schemes of British Airways plc.

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Katie Davis

Non-Executive Director

Katie has extensive experience in digital transformation, and has held a variety of senior roles in Government, including the Cabinet Office and as Director General of NHS Infomatics.  Katie is also on the board of digital transformation specialist Kainos. 

At Heywood Pension Technologies we believe that the role of our leaders is to put the needs of others first, to coach and help people develop and perform as highly as possible.

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Sian Jones

Chief Operating Officer

Sian’s focus is to ensure we deliver consistently and well for our customers. She has 30+ years’ experience in the pensions industry, including scheme administration,  transformation and implementation. This experience gives real insights into the challenges our clients face and how we can help address these with our services.

Ian has a wealth of senior finance and commercial experience having led teams in growth businesses with significant M&A, integration and transformation experience.

Ian spent 12 years at Capita and was the Divisional Finance Director for numerous sectors. He  brings to Heywood direct experience of working with the UK pensions sector.

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Chris Connelly

Head of Propositions

Chris has 30 years’ experience in life and pensions administration, solution design and proposition management. He has worked in public and private sector pensions and with life companies. In 2022, his work in PASA and MaPS to help improve the industry was recognised by Pensions Age with the award for “Pensions Personality of the Year”.

Chief Financial Officer

Ian Jarvis

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Colin Lewis

Colin started his career when he joined the Cheshire Pension Fund in 1975. He has worked for Heywood for over 30 years and has many roles. More recently he has been involved in the development and roll-out of pension solutions for Employers participating in Public Service Pension Schemes.

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Chris White

Head of Information Security and Compliance

Chris has over 20 years' experience in the disciplines of Quality Assurance and Testing. Chris ensures that the security of all data and systems and processes are documented and followed across the business. Chris takes the lead in maintaining our Cyber Security and ISO certifications.

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Louise Donohue

Operations Director

Louise has substantial experience of creating and growing service offerings and has accountability for delivering all aspects of support and implementation services. An advocate for an agile, customer-centric and collaborative approach, Louise has led significant transformation programmes and delivered sustainable change.

Managing Director
Employer Services

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Fredric Karlsson

Head of Software and Product

Fredric leads the Technology area as Head of Software & Product.

Having started as a graduate 8 years ago, Fredric is now focused on scaling up the technology capabilities of the business to vitalise and deliver Heywood’s vision and product strategy.

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Sarah Pugh

Head of People

Sarah is responsible for all aspects of people and culture. With over 13 years' experience within fintech, design/engineering software and accountancy industries, Sarah's previous experience also includes Europe, Asia Pacific and South Africa. Sarah has a Post Graduate Diploma in HR Management.

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Paul Owens

Head of Customer Relationships

Paul has worked in the pensions industry for 30 years, the last 22 with Heywood. 

Following roles in consultancy and then as a Customer Relationship Manager (CRM), Paul now leads a team of CRMs who play a key role in understanding the complexities and challenges faced by customers.
 

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Anjum Din

Head of Business Support

Anjum  has over 25 years' experience in pensions, software and services.

Having previously worked in roles covering change, solution development, sales and relationships, Anjum is responsible for our market engagement and pre-sales activities.

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Chris McGraw

Business Development Director

Chris has considerable experience in the financial services software sector, specialising in retail banking, life & pensions, wealth management, lending, and funds administration. 

Chris is responsible for new business sales, as well as further developing business relationships with 3rd party ecosystem providers. 

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Emma Langford

General Counsel

Emma is a UK and US (New York) qualified lawyer, with 18 years post-qualification experience of leading large teams of both lawyers and non-lawyers, in the UK and Europe.  

Emma is responsible for overseeing all legal matters, including commercial contracts, company law, corporate, compliance and GDPR.

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