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Member Engagement

Boost Member Engagement

Improve communication, reduce costs and enhance member engagement with Altair Member Self-Service (MSS), a comprehensive digital solution that integrates with Altair and Pensioner Payroll. Providing detailed help to explain their pension benefits, MSS allows members to access and update their information, perform projection calculations and trigger workflow cases.

Contact pages enable members to select fund-configured topics for their query, triggering individual workflows or emails to nominated mailboxes, saving administration effort.


Customise and Create an Engaging Member Experience

Provide a seamless member experience by combining existing website pages with MSS

Customise the system and colour schemes to match existing scheme branding

Customise member task lists and the notifications issued when actions are required

Personalise propositions with member segmentation tools

Completed tasks are recognised automatically in Altair, with the pension fund receiving confirmation alerts

Member-led Tasks Include:

Member authentication

Benefit modelling to compare financial scenarios

Confirmation and amendment of personal details

Acknowledgement of legal disclaimers

Confirmation of approval to proceed with retirement choice


Cost and Effort Reduction

Reduce the number of manually generated projection calculations and data changes

Reductions in the cost and time associated with printing and posting communications and statements

Automated case processing and tasks within the Altair workflow system saves triage time and directs queries to the appropriate teams

Members can meet the majority of the needs with minimal fund intervention

Cost and Effort Reduction

Faster estimation processing and 24/7 access

Informed decision making and ability to update address and nomination data

Simple document upload functionality

Case progress tracking

Easy to view case output and documentation

Secure technology provides strict controls to preserve member confidence

What our Customers Say:

The new MSS has improved our relationship with our members providing a more tailored, responsive and straightforward engagement and communication channel... Heywood understood our needs and was able to deliver new MSS to our timelines and budget.

Pensions System Manager