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Heywood Pension Tech

Heywood Pension Technologies, a leading provider of pension management solutions, proudly announces the retention of the prestigious Investor in Customers (IIC) Silver Award for the second consecutive year. This recognition is a testament to Heywood's unwavering commitment to excellence and its continuous efforts to elevate the customer experience within the pension sector.

The IIC Silver Award, assessed by Investor in Customers through comprehensive surveys of key stakeholders, including customers, employees, management and an independent IIC review, reaffirms Heywood's standing as a customer-centric organisation.

One of the key highlights is Heywood's impressive Net Promoter Score (NPS ®) of +83%, a substantial increase from +72% in 2022. This remarkable achievement not only underscores the company's commitment to improvement but also positions Heywood Pension Technologies with the highest NPS in the pension sector that IIC has assessed since 2006. Additionally, the Employee NPS has seen a similar positive increase, reaching +95% from +86% in 2022.

The IIC assessment evaluates various metrics that contribute to an exceptional customer experience such as service, knowledge, products, reliability, value for money and innovation. These elements are instrumental in shaping the company's customer-centric approach and Heywood has again demonstrated high scoring performance in each category.

"We are honoured to receive the IIC Silver Award for the second consecutive year. This achievement reflects our dedication to meeting and exceeding the expectations of our customers," said Sian Jones, Interim CEO at Heywood Pension Technologies. "Our team's pursuit of delivering the best service for our customers, coupled with valuable feedback from our stakeholders, has propelled us to achieve an 83% NPS score and set new benchmarks in the industry."

Tony Barritt, Director, Investor in Customers said: “Heywood have again demonstrated a strong commitment to putting customers at the heart of their organisation. A successive IIC Silver Award demonstrates that they successfully meet the needs of their customers on a consistent basis and that staff understand the role they play in delivering a good customer experience. The management team are now focusing on the insights identified by IIC and are already implementing improvements to make the experience customers receive even better this year.”

This recognition from Investor in Customers ratifies the company's position as a customer-focused industry leader.

® Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld