Heywood Engage
The ultimate member engagement platform
The platform has been built to empower members and give them back control of their pension information. Created with the user in mind, it offers intuitive navigation and a range of easy tools. Sophisticated software that’s ingeniously simple to use.
Exceptional member experience
A cutting-edge platform designed exclusively to enhance the member experience:
- Unparalleled user experiences
After conducting thorough testing with members and administrators, and focusing on usability, we have created a platform that provides a seamless user journey. It unlocks member access to essential pension information, delivering a hassle-free experience. - Intuitive self-service tools
A set of user-friendly tools allows members to effortlessly navigate their accounts, make necessary updates, serve their own benefit projections and modelling, and delve digitally into important documents. - Reduced admin for schemes
The self-service tools reduce the admin burden on pension schemes - streamlining their workload, reducing lead times, and encouraging member engagement. A win-win for all parties. - Meaningful member relations
The platform has been designed to allow you to actively connect with members, offering tailor-made communication and other resources. Helping you to forge even stronger bonds between members and pension schemes.
Reasons to choose Heywood Engage
Discover a truly intuitive member platform that unlocks access to vital pension information.
Clarity and financial peace of mind
Making complex stories simple
Pension information is communicated in an accessible way using plain language and proven storytelling techniques, reducing the need for additional support.
Planning for financial futures
Empower individuals to confidently plan their retirement journey with personalised, data-driven communication.
Exceptional member experience
The platform offers user-friendly tools and expert guidance for managing pensions. Ensuring a seamless journey, and satisfaction for every member.
Powerful analytics tools
Multi-factor authentication
Built with security at its core
Electronic ID
verification
SMS multi-factor authentication
Engage brings enhanced security to your members with SMS multi-factor authentication (MFA), adding an extra layer of protection at login and during key account changes. SMS MFA ensures member data remains secure. Best of all, Heywood handles the entire process—eliminating any operational burden on your side. You retain control over the SenderID and the personalised message your members receive, giving you peace of mind and a personal touch.
Video annual benefit statement
Video ABS offers direct calls to action to improve data quality, tracks correct answers, and customises future communications for a well-informed membership. Effortless to deploy, it can be connected to your data to deliver members a unique view of their annual benefit statements.
“Throughout the process, Heywood has taken the time to understand our needs and fully embraced feedback, ensuring it meets our requirements and positively impacts our relationship with members."
-
Louise Campbell,
Senior Communications Officer,
North East Scotland Pension Fund
Member engagement resources
Giving you the insider view on all the latest industry developments, and expert intelligence on the news that matters.
Member Engagement
Digital Pension Administration in 2024 – the factors influencing adoption
Member Engagement